Returns & Exchanges
At Tapo, we stand by the quality of our electronics and offer a 30-day window for returns or exchanges on all original equipment. To ensure a full refund, items must be returned in their original packaging with all included accessories and documentation.
Initiate Your Request
Log into your Tapo account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the electronic device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship to Our Center
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location for tracked delivery to our inspection facility.
Inspection and Refund
Our technicians will verify the device condition within 3-5 business days of receipt, after which your refund will be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing